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The customer data platform that knows every customer

Turn customer data into marketing that feels personal

Bring website behavior, orders, LINE OA, Messenger, Email and SMS into one profile, then build segments, send broadcasts and automate journeys from one place.

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Thai, English and Vietnamese interface · Multiple businesses in one account

Customer 360Live

Mali Jaidee

Customer since Jan 2025 · Bangkok
Total spend
฿18,450
Orders
7
Churn risk
Low
Reachable on
LINE OA (reachable)Messenger (reachable)Email (reachable)SMS (not reachable)
  1. Entered “High Product Interest”just now
  2. Asked about price on LINE OA5 min
  3. Viewed Jasmine Tea 3× in 7 days1 h

Connects to the channels your customers already use

LINE OAFacebook MessengerEmail · ResendSMS · ThaiBulkSMSWebsite trackingCSV / ExcelWebhooks

How it works

From one activity to the right message

Every click, order and chat moves through the same loop, and comes back as data for the next campaign.

  1. CustomerActivity lands on Customer 360
  2. SignalTurned into intent signals
  3. SegmentMembership updates itself
  4. AutomationEnrolls the right journey
  5. MarketingSends on a reachable channel
  6. MeasurementResults flow back to the profile

Scroll down to run Sausage through every step

Customer 360

Know every customer, across every channel, in one profile

Emails, phone numbers, chat accounts and devices that belong to one person merge into one profile, so the whole team sees the same customer.

  • Website, orders, chats and campaign results together
  • Merge and unmerge with full history
  • The full activity timeline on one screen

Sausage sniffs out every identity and joins them into one person

Unified Customer 360

Combine website activity, orders, LINE OA, Messenger, Email, SMS, CSV/Excel imports and webhooks.

Automatic identity resolution

Match emails, phone numbers, device IDs and channel identities, and merge or unmerge with full history.

Customer value

Total spend, orders, AOV, expected long-term revenue and RFM.

Engagement and churn risk

Engagement scores and churn risk for each customer show who needs attention first.

A complete activity timeline

Website visits, product views, carts, purchases, conversations, segment changes and campaign engagement.

Customer organization tools

Search, filter, bulk-tag, export, suspend and suppress customer records in one place.

Segments

AI-assisted

Describe an audience in plain words

AI drafts the rules, you review and adjust every one, then preview the audience before saving.

  1. Describe the audience in natural language

  2. AI turns it into governed segment conditions

  3. Preview matching customers and reachable channels

  4. Membership updates as new chats and orders arrive

AI Segment BuilderAI draft
You

Customers who asked about price more than once in 7 days and never purchased

Generated rules (editable)
Chat signalisPrice inquiry
AND
Count in 7 daysmore than1
AND
Completed purchasesequals0
Matching customers1,284
  • LINE1,102
  • SMS905
  • Email640

AI drafts rules from the schema only. It never receives raw customer records or changes membership itself.

Sausage sorts customers into the right segments

Segments that keep themselves current

Visual audience builder

AND / OR conditions on spend, lifecycle, engagement, channels, tags and website behavior.

Prebuilt audience templates

Loyal, high-value, inactive, repeat buyers and cart abandoners, ready in a click.

Dynamic membershipAI recommendations · soon

Real-time preview before saving, and membership refreshes as customer data changes.

Marketing

Broadcast once, or let journeys run themselves

LINE OA, Messenger, Email and SMS from the same segments: personalized, scheduled and measured.

Tap Sausage to send it again

Broadcast

Pick segments and see how many customers each channel can reach.

  • Send now or schedule; pause, resume or terminate
  • Personal variables like {{first_name}}
  • LINE rich messages, Messenger cards and rich email
  • Track delivered, opened, clicked and converted

The journey ends itself when the customer buys

Automation

Build reusable customer journeys visually, with no code.

  • Triggered by events, segment entry or schedules
  • Conditions, waits and delivery windows
  • Re-entry: once, limited or repeated
  • Retries and idempotency built in

Example journey

Recover an abandoned checkout

The journey ends itself the moment the customer buys: no duplicates, no off-hours sends.

  1. Checkout started

    The customer starts checkout but does not finish.

  2. Signal detected

    Alius detects the abandoned checkout and enrolls the journey.

  3. Wait, then check

    Waits, then checks whether a purchase already happened.

  4. Send

    If not, sends a personal message on a reachable channel.

  5. Purchased

    The journey completes and the result returns to Customer 360.

Activity Detection · AI Chat Intelligence

Every customer action is a marketing signal

Website behavior, purchases and Thai or English chat intent become reusable signals for segments and journeys.

PricePromotionShippingPurchase intentComplaint

Sausage has a nose for every signal

Website and commerce signals

  • Product views, cart, checkout, search and sign-up
  • First, repeat and high-value purchases
  • Abandoned checkout and returning visitors
Rules-based

Thai and English chat understanding

Detects several intents per LINE or Facebook message, without sending conversations to an external LLM.

Channel and campaign events

  • Follow, unfollow, unsubscribe and complaint
  • Sent, delivered, opened, clicked and bounced
  • Custom business events from your webhooks

Sausage relaxes while data flows in and out of every channel

Channel Integration Hub

Connect once, use it everywhere

Multiple LINE OAs, Facebook Pages, Resend Email and ThaiBulkSMS accounts per business, verified before use.

  • LINE OAMultiple accounts per business
  • Facebook MessengerMultiple Pages per business
  • Email · ResendRich email with tracking
  • SMS · ThaiBulkSMSReach customers without chat

LINE Webhook Gateway

Share one LINE webhook with your existing chatbot. Alius processes each event and forwards the original, with replay tools.

Website tracking setup

Generate the JavaScript snippet for your site from settings.
alius.track('add_to_cart', {
  sku: 'TEA-01'
})

Webhooks and data import

Receive external events, send signed events, and import CSV/Excel orders with mapping and error reports.

AI Context

Give AI your business context first

Record goals, KPIs and baselines, then track meaningful change every week.

Guided goal setup

Define the outcome, measurement, baseline, target and timeframe through a guided interview.

Weekly context snapshots

Customer, segment, connection, broadcast and automation context, with a timeline of meaningful change.

Context readiness

See whether a business has enough data for AI-assisted features.

Sausage spots the trend and gets an idea

What teams do with it

Start with the jobs your team does every day

Every job runs on the same customer data. Set it up once and it keeps working.

Recover abandoned checkouts

Detect abandoned checkouts, remind on a reachable channel, and stop as soon as the customer buys.
Activity DetectionAutomation

Win back inactive customers

Start from the inactive-customer template and send a broadcast with a personal offer.
SegmentsBroadcast

Look after high-value customers

Use RFM and total spend in Customer 360 to build a loyal-customer segment for special care.
Customer 360Segments

Turn price questions into sales

Catch price questions in LINE chats and enroll a journey that sends the offer at the right time.
AI Chat IntelligenceAutomation

Sausage is digging up the next features

On the roadmap

AI that suggests what to do next

The next features build on AI Context to recommend audiences, campaigns and next steps.

  • AI segment recommendationsProactive audiences from behavior patterns.
    Soon
  • AI campaign recommendationsOpportunities, audiences, channels and messaging.
    Soon
  • AI InsightsAlerts, opportunities and recommended actions.
    Soon
  • DashboardsExecutive overview and marketing performance.
    Soon

Platform

Ready for teams and many businesses

Many businesses, one account

Isolated data per business unit; switch in one click.

Role-based access

Invite users and set granular permissions per feature.

Thai, English and Vietnamese

Localized labels, dates and workflows in three languages, switchable from the header and the login page.

Pricing

Start free, then pay by the number of contacts

Priced by identified contacts, never by seats, with no markup on LINE messages. Channel access and usage limits follow your plan.

Plan that fits: Growth ฿3,990/mo

Free

The real thing, no expiry

฿0/mo

Up to 1,000 contacts

Start free
  • 1,000 contacts · 1 business · 2 users
  • LINE OA and Messenger · Email starts at Starter
  • Customer 360 and 5 segments
  • 1 journey (3 steps)
  • 20 AI credits/mo
  • 3 months of history

Starter

About the price of a LINE OA plan, with a whole CDP

฿1,490/moor ฿14,900/yr billed annually

Up to 5,000 contacts · + 1,000 for ฿290/mo

Start free
  • 5,000 contacts · 1 business · 3 users
  • Adds SMS, website tracking and CSV import
  • Unlimited segments · 3 journeys (10 steps)
  • 200 AI credits/mo
  • 25,000 emails/mo
  • 12 months of history

Growth

Our pick

Everything a marketing team uses

฿3,990/moor ฿39,900/yr billed annually

Up to 25,000 contacts · + 5,000 for ฿690/mo

Start free
  • 25,000 contacts · 3 businesses · 10 users
  • Unlimited journeys · AI chat intelligence
  • AI Context: goals, snapshots and insights
  • 1,500 AI credits/mo
  • Webhooks, API and custom roles
  • 125,000 emails/mo · 24 months of history

Scale

Many brands, big data, big teams

฿99,900/yrAnnual contract · equivalent to ฿8,325/mo

Up to 100,000 contacts · Above this, request an Enterprise quote

Pay annually with Stripe
  • 100,000 contacts · unlimited businesses and users
  • 6,000 AI credits/mo
  • Audit log, SSO and data-warehouse export
  • Customer success and onboarding
  • 500,000 emails/mo · unlimited history
  • Annual contract

Enterprise

Beyond 100,000 contacts

Custom

Volume and terms by agreement

Request a quote
  • Dedicated instance
  • SLA and PDPA/DPA agreement
  • Custom integrations
  • Dedicated team
  • Annual contract

Prices exclude 7% VAT · LINE OA message fees are paid to LINE directly, never marked up · Connect your own ThaiBulkSMS account and pay message fees directly to the provider · Extra AI credits ฿490 per 1,000 (1 credit = one AI segment draft; chat understanding uses none) · Extra emails ฿200 per 10,000 (Starter and above)

Savings start with message fees

Send only to the right people. How much do you save on broadcasts?

Send to everyone—
Send to the right 30% with a segment—
Saved per month—

Based on current LINE OA plans: Free (300 messages), Basic ฿1,280 (15,000 messages, ฿0.10 extra) and Pro ฿1,780 (35,000 messages, ฿0.06 extra), picking the lowest-cost plan automatically.

FAQ

Frequently asked questions

Do we need to write code?

Not for marketing work. Segments, broadcasts and automations are built visually. Website tracking uses a short JavaScript snippet generated for you in settings.

Can we connect several LINE OAs?

Yes. Connect several LINE OAs, Facebook Pages, Resend Email and ThaiBulkSMS accounts per business, and share the webhook with your existing chatbot through the LINE Webhook Gateway.

Does the AI see our customer data?

The AI that drafts segments works from the schema only. It never receives individual customer records or changes membership itself. Chat understanding is rules-based and does not send conversations to an external LLM.

Can one account run several brands?

Yes. Each business unit keeps its data isolated, you switch in one click, and team permissions go down to individual features.

Can we bring in existing data?

Yes. Import orders from CSV/Excel with mapping and error reports, or send events from other systems through webhooks.

What counts as a contact?

Only identified profiles count: anyone with at least a LINE user ID, phone number or email. Anonymous website visitors are not counted, and merged profiles count once.

Do we pay extra for LINE messages?

Message fees stay on your own LINE OA plan; we add nothing on top and never cap what you send through Alius. SMS runs on your own ThaiBulkSMS account too.

How do monthly and annual payments work?

Starter and Growth accept monthly or annual payment through Stripe. Scale accepts annual payment through Stripe. Displayed prices exclude 7% VAT, and the 14-day trial applies only to monthly Starter and Growth plans.

Which languages are supported?

Labels, dates and workflows are available in Thai, English and Vietnamese. Chat understanding works in Thai and English.

Get started

Ready to know every customer?

Connect your LINE OA and website, then build your first segment from real data.

Start freeSee plans and pricing

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